Orders are processed and shipped within 72 hours, Monday through Friday, except holidays. Depending on the quantity of products, it may be longer.
Shipping time will vary by location.
The delivery time of your package may be delayed if no one is present at the time of delivery.
Once your order has been placed and payment has been received, your order will be sent, and you will be notified; you will receive a confirmation email with your tracking information. If you do not receive an email, you may email Customer Service for help.
All our national orders are shipped through UPS Ground. If you have a better shipping Service, we can process your orders with your shipping provider without any problem.
Any other option, such as delivery to a residential address or the required signature option, will have an additional charge.
Indicate your special requirements in your Order Notes, if applicable.
International delivery For International delivery, send an email to our customer team at [email protected]
We want you to feel happy and safe when shopping with ANTONELLO SHOES
Return and exchange policies ANTONELLO SHOES
At Antonello Shoes, we are committed to the satisfaction of our CLIENT. Therefore, we provide you with the following Policy for changes and returns of the shoes that we market through the Online Service, to meet the needs and demands of customers:
Means to request changes or returns.
Returns or exchanges must be made via email to: [email protected]
Note: You will receive a maximum email within 1 business day, notifying the receipt of your request.
Our Customer Service area will be validated if your return is entitled to a free guide.
If the product was sent free of charge, the refund will have a cost (according to the analysis carried out by our Customer Service department).
An email will be sent to you where you must print a return guide, prepare the package that integrates the return format, and then take it to the package.
The guide is valid for 5 days.
If the shipping was NOT free, the one-time return will pay for Antonello Shoes depending on product conditions and condition.
Once the product has been received, the corresponding review will be carried out, confirming if it proceeds in accordance with the policies described in our e-mail response.
If the return does not continue, you should contact the Call Center to retrieve the product. +1 (786) 684 12 21
In this case, the product will be sent back to your home through the parcel service. The package guide will have a cost that THE CUSTOMER must cover.
Deadline to request changes or returns for another size or model.
If you need to change the size, model or color of the purchased product, you have a period of 15 calendar days from the date of payment of the order to make the return.
Deadline to request changes in case of product defects.
If the product purchased by THE CLIENT has a manufacturing defect, THE CLIENT has a period of 15 calendar days from the date of payment of the order to make the return.
Return policy. Brazilian Shoes has a manufacturing warranty that protects customers against manufacturing defects and manufacturing materials. That is why shoes in the United States do not return these products. In case of detecting any failure in the workmanship and / or manufacturing materials, it is necessary to contact the manufacturer to validate the warranty.
EXCEPTIONS NOT COVERED BY WARRANTY.
When the product has been used under conditions other than normal.
When the product has not been operated in accordance with the accompanying instructions for use.
When the product has been altered or repaired by unauthorized persons.
The return process takes 3 to 10 business days average, including delivery, reception, and evaluation of the product by the ANTONELLO SHOES team, and notification of the result.
At this time, we must add the refund period, which takes place after the return is approved and it varies according to the means of payment used to place the order.
Outside of these rules established in these policies, we reserve the right to reject a return and make a refund.
Requirements for changes, exchanges, and refunds.
The requirements that must be met to make a valid exchange or refund will be:
You must keep the original box and packaging of the products, as they will be necessary in case THE CUSTOMER wants to make a return.
The product must be clean and in good condition, without being dirty, stained, mistreated, with damage caused by repairs or refits.
It must be delivered with its labels, without separating them, and in the original packaging, including accessories, promotional items, and pairs.
If the product is not the size or model that THE CUSTOMER thought they purchased, or if the product has a manufacturing defect that, in accordance with these Exchange and Return Policies, allows the respective return and / or make the request again to request another size or model.
If the product has been lost in shipping, a refund is generated for the amount of the lost product.
Sending a return.
To obtain the refund of the order, the customer must send the package to our address, continue with the return policies, where the product must be in perfect condition.
In case of return of a product, the refund fee of the money will be paid by the customer.
In this case, we have paid the package costs.
Recovery of products not approved for return.
If THE CUSTOMER requested the return of a product by sending it through the package, and it was not approved for its return, they will have to respond with the Call Center to retrieve the product.
In this case, ANTONELLO SHOES will send the product to THE CUSTOMER again, to their address, through the parcel service. The shipping guide will have a cost that must be covered by the client.
